Short Code Applications
The rapid growth of mobile phones has made the instantaneous nature of SMS messaging a key part of a successful contact strategy.
These are just a few of the ways organisations are using Short Codes to streamline customer communication processes.
Example of Short Code Applications
Inbound Information Reporting
Use FreeText or a standard Short Code to encourage citizens to report anti-social behaviour or any other non-emergency incidents to the local police or council departments. Examples include using a Short Code to encourage reporting of graffiti, abandoned cars, benefit fraud, etc.
Customer Enquiries by SMS. Examples include:-
For simple enquiries that would otherwise tie up an operator in handling a call, SMS may be a more immediate and cost-effective means of allowing customers to make an enquiry and receive an immediate reply.
- Stock enquiry – text item number to 80081
- Brochure request – send your name, house number and post code to 80081
- Response to advertising campaigns, text CAR to 80081
- Call-back requests, text CALL to 80081
Customer Registration. Examples include:-
Use a Short Code as a convenient way for customers to register for a particular service.
- Temporary recruitment – register when available for work by texting AVAILABLE to 80081
- Register for monthly share tips by sending TIPS to 80081
- Register for new product launch information
Status Updates. Examples include:-
Use SMS alerts to improve customer communication as part of your normal business process. Keep customers informed, increase customer satisfaction and reduce inbound telephone calls.
- Order confirmation
- Installation or delivery date confirmation
- Notification of key stages of process, e.g. mortgage application
If you have a mobile campaign in mind or simple want to learn more about Short codes. Contact PageOne for expert assistance on a range of integrated SMS solutions. Complete our online form, Text “Freetext” to 80081 or email marketing@pageone.co.uk
